Privacy Policy

At Vekvek, your privacy is more than a legal requirement—it’s a core principle of how we operate. We understand that trusting us with your personal information is a serious responsibility, and we work every day to safeguard that trust. This Privacy Policy explains in transparent detail how information is collected, why it’s collected, and how it is protected when you visit vekvek.com, interact with our services, or make a purchase.

1. Information We Collect

We collect information in several ways—directly from you, automatically through your device, and from third-party service providers acting on our behalf. The categories of information may include:

1.1 Personal & Contact Details

Information you provide voluntarily, such as your:

  • Full name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Account details (if you create one)

1.2 Order & Transaction Information

Including:

  • Products purchased
  • Payment method (processed securely by third-party payment gateways; Vekvek never stores full card numbers)
  • Order confirmations, tracking data, and support interactions
  • Return/refund history and internal service notes

1.3 Technical & Device Information

Collected automatically to help secure and optimize your experience:

  • IP address and approximate geolocation
  • Browser version and device type
  • Operating system and mobile identifiers
  • Session activity, click behavior, and time spent on pages
  • Referring URLs and traffic source data

1.4 Usage & Preference Data

Information that helps us understand user preferences and site performance:

  • Items added to cart or removed
  • Pages viewed and search terms entered
  • Features interacted with
  • Marketing engagement (email opens, ad interactions, opt-ins)

1.5 Customer Support & Communication Records

When you contact us by email or form submission, we may store:

  • Correspondence history
  • Notes documenting support resolutions
  • Uploaded files such as images/videos relating to product issues

2. How We Use Your Information

Vekvek uses the information collected for clearly defined business purposes. These include—but are not limited to—the following:

2.1 Fulfilling Orders & Providing Services

  • Processing payments securely
  • Shipping your products
  • Sharing status updates and transactional notifications
  • Managing returns, exchanges, and refunds

2.2 Improving Website Performance & User Experience

  • Diagnosing errors, loading issues, or broken links
  • Enhancing navigation, design, and content clarity
  • Measuring how customers use features and interact with various pages

2.3 Personalization & Recommendations

  • Suggesting products you may like
  • Remembering your preferences and browsing patterns
  • Displaying customized content

2.4 Communications & Marketing

With your consent:

  • Sending promotional emails or product announcements
  • Sharing exclusive offers, launches, and reminders
  • Delivering retargeted ads through approved platforms

2.5 Safety, Security & Fraud Prevention

  • Monitoring suspicious activity
  • Preventing unauthorized transactions
  • Compliance with risk assessments and payment security protocols

2.6 Legal & Compliance Obligations

  • Maintaining purchase records for tax or audit requirements
  • Responding to legally valid data requests

3. Cookies, Pixels & Tracking Technologies

Vekvek uses cookies and similar technologies to make your browsing experience seamless, secure, and relevant.

3.1 Types of Cookies We Use

  • Essential Cookies: Required to operate the website and shopping cart
  • Security Cookies: Identify fraud warnings or unusual activity
  • Analytics Cookies: Provide insights into page performance and user flow
  • Preference Cookies: Store saved settings, such as language or region
  • Advertising Cookies: Help deliver relevant offers and limit repetitive ads

3.2 Controlling Cookies

Your browser settings allow you to manage, block, or delete cookies. However, disabling certain types of cookies may affect site performance, checkout ability, or personalization features.

4. When We Share Information

We only share your information when necessary to operate the business or when required by law. Vekvek does not sell your personal data.

4.1 Service Providers

We work with trusted partners for:

  • Payment processing (e.g., Stripe, PayPal)
  • Order fulfillment and logistics
  • Email delivery and marketing automation
  • Website hosting and analytics
  • Fraud detection and security scanning

These partners are obligated to handle your information responsibly and securely.

4.2 Legal, Regulatory & Compliance Requirements

We may disclose information if:

  • Required by law, subpoena, or court order
  • Needed to enforce our Terms & Conditions
  • Necessary to protect the rights, safety, or property of Vekvek, our customers, or the public

5. Data Retention & Storage

We keep your personal data only for as long as needed to:

  • Fulfill orders
  • Manage your account
  • Provide customer support
  • Comply with legal/tax requirements

After retention periods expire, your information is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights over your data.

6.1 General Rights

  • Request access to the information we hold
  • Ask for corrections or updates
  • Request deletion where legally permissible
  • Restrict or object to certain uses
  • Opt out of promotional emails at any time

6.2 GDPR (European Union / UK) Rights

You may also have the right to:

  • Data portability
  • Erasure (“right to be forgotten”)
  • Object to automated decision-making
  • File a complaint with your local data protection authority

6.3 CCPA (California Residents) Rights

You may exercise:

  • The right to know what data is collected
  • The right to request deletion
  • The right to opt out of specific data-sharing practices

To submit a rights request, please email support@vekvek.com.

7. Children’s Privacy

Vekvek does not knowingly collect information from individuals under 18.
If we discover such information was submitted, we will delete it promptly.

8. International Transfers

Some of our service providers operate globally, which means your data may be transferred outside your home country. When this occurs, we ensure robust safeguards and legal frameworks are in place to maintain an equivalent standard of protection.

9. Updates to This Privacy Policy

We may update this Policy to reflect new services, regulatory requirements, or security practices. The revised version will take effect immediately upon posting, unless otherwise noted.

The “Effective Date” above will always show when the latest revision was made.

10. Contacting Vekvek

For privacy concerns, data requests, or clarifications about this Policy, please contact us at:

Email: support@vekvek.com

Address: 9 W 27th Street, 4th Floor, New York, NY 10001, USA