Shipping Policy

At Vekvek, every order is a chance for us to prove that stylish, dependable service can be simple. Here’s how we ensure your purchase reaches you with care.

Processing Orders

We’re all about speed without cutting corners. Most orders are carefully packed and dispatched within 2–3 business days of your purchase (excluding weekends and holidays). During busy seasons—like holidays or big sales—processing might take a bit longer, but we’ll keep you in the loop.

Where We Ship From

To deliver faster and more affordably, we ship from both U.S. and international hubs. This dual-fulfillment approach helps us bring your items to you smoothly, no matter where you are.

Estimated Delivery Times

Please understand these are estimates—customs, holidays, or weather can cause unexpected delays.

Tracking Your Order

Once your package is on its way, we’ll send you a tracking number by email—usually within 24–48 hours of shipping. You can check its journey anytime via the Track Order page or the link in your confirmation email.

Shipping Costs & Free Shipping Offer

Shipping fees are calculated at checkout based on your location. Exciting news: we offer free shipping on all orders over $49—clear, fair, and always visible during checkout.

Customs, Duties & Local Fees

For international orders, please be aware: any customs duties or taxes are the responsibility of the recipient. We can’t mark packages as “gifts” and are not liable for customs delays or fees.

Incorrect Address? Let Us Know Fast!

Mistakes happen—just reach out within 12 hours of your order if you need to correct your shipping address. After that window, we’re likely already preparing your package and may not be able to make changes.

Lost or Damaged Packages

If your order doesn’t arrive or arrives in poor condition, please email support@vekvek.com within 7 days, including photos if applicable. We’ll work swiftly with the carrier to make it right—whether that's a replacement or a refund.