Returns & Refund
We want every experience with Vekvek to feel just right—from the moment you browse until well after your package arrives. If something doesn’t meet your expectations, here’s exactly how we’re here to help.
45-Day Return Window
You have 45 days from when your order arrives to request a return. Items should be gently used (or unused) and in their original packaging. We understand life happens—just reach out, and we’ll walk you through the process.
How to Start a Return
- Email us at support@vekvek.com with your order number and a quick note about why you’d like to return.
- We’ll reply with instructions and a return label (if applicable).
- Ship the item back to us in the condition you received it.
- We’ll let you know once we’ve received and inspected it.
Refund Details
- Once your return is approved, refunds are issued via your original payment method.
- Allow 5–10 business days for the refund to appear—sometimes banks take a little longer to process.
- Shipping costs (if any) are refunded only if the return was due to our error.
Damaged or Wrong Items
If your package arrives damaged or has the wrong item, we fix it at no cost to you. Just send us:
- Your order number
- A photo of the issue
Within 7 days of delivery, and we’ll arrange a replacement or full refund—no questions asked.
Non-Returnable Items
Certain things can’t be returned, like:
- Personalized or custom-printed products
- Digital goods
Not sure? Just ask—we’re happy to clarify before you buy.
Our Promise to You
Returns can feel clunky, but we aim to make it feel effortless. Reflecting our values, we handle each request personally—and quickly—because your trust matters more than procedure.