FAQs

Do I need an account to shop?

Not at all. You can check out as a guest. However, creating an account gives you perks like:

• Faster checkout
• Order tracking
• Access to your purchase history

What payment methods are available?

We support a wide range of trusted options:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay & Google Pay

All transactions are encrypted and fully secure.

When will my order ship?

We aim to ship your order within 1–3 business days. Once your order is packed, you'll receive an email with tracking information.

How much does shipping cost?

• Free shipping on all orders over $49
• A flat-rate shipping fee of $5.99 applies to orders under $49
  Delivery generally takes 7–20 business days, depending on your location.

Can I update my order or shipping address?

Please double-check your details before placing the order. If you need changes, email us within 12 hours of submitting your order. After that, our team may already be preparing your package.

What if my item arrives damaged or missing?

We're here to fix it. If your order arrives damaged or incomplete:

1. Email us at support@vekvek.com
2. Include your order number and photos of the issue if applicable

           We’ll respond quickly and work with you to resolve the situation.

How do I initiate a return?

Just send us an email with your order number and reason for return. We'll guide you through the simple process.

Still didn’t find what you were looking for?
Reach out to our friendly team—we’re always happy to help: support@vekvek.com